POSITION SUMMARY

The incumbent in this position is responsible for managing the sales of the company's products. Ensures consistent, profitable growth in sales revenues through planning, directing and management of customer service personnel and supporting outsides sales staff. Identifies objectives, strategies, and action plans to improve short and long-term sales and earnings.

ESSENTIAL FUNCTIONS

• Support customers through on-going communication and resolve complaints regarding sales and service.
• Oversee, direct, and develop customer service personnel and support outside sales staff.
• Monitor customer portals and customer forecasts for inventory levels and fluctuations. Communicate fluctuations with internal departments accordingly.
• Work closely with Production Planners and Purchasing to ensure customer deliveries are met and expedited orders are handled properly.
• Assist Production Planners and Purchasing with raw material and component requirements; communicate and expedite specifications with Purchasing and/or directly with suppliers.
• Participate with internal departments to execute flawless launch of new programs.
• Monitor and report monthly revenue.
• Assist customer service personnel with resolving complex customer issues and implementing targeted solutions.
• Prepare monthly and yearly sales forecasts.
• Monitor and adjust sales forecasts as needed.
• Participate in production planning activities allocating resources and employees, and materials and production capacity to accommodate new customer programs and/or change existing ones.
• Review and report customer scorecards and address concerns with actions and assign responsibilities.
• Report customer complaints and work collaboratively with the Quality Department to resolve quality issues.
• Recruit, on-board and train new employees to the department.
• Evaluate job performances of direct reports.
• Adhere to EMS and IATF 16949 Policies and Procedures.
• Perform all other related duties as assigned by the supervisor.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to proficiently use various company-related and external systems and databases.
• Ability to proficiently use computer programs such as Microsoft Office applications.
• Ability to work effectively with internal/external personnel, customers, suppliers, and subcontractors.
• Ability to proficiently operate office technology and equipment (e.g., computer systems).
• Ability to communicate effectively verbally and in writing.
• Ability to multi-task and prioritize work to meet time sensitive deadlines.
• Ability to work in a fast-paced environment and manage several projects simultaneously.

QUALIFICATIONS FOR CONSIDERATION

• Bachelor's degree in marketing or business-related studies; or the equivalent work-related experience in sales and/or customer service.
• Minimum of five (5) to seven (7) years of progressively responsible sales management and/or customer service experience.
• Proven ability to motivate and lead a customer service team.
• Must have problem-solving and analytical skills to interpret sales performance and market trend information.
• Excellent oral and written communication skills.
• Must be able to read, write, and speak English proficiently.
• Must be proficient with computers and demonstrated skills in office applications such as MS Word, Excel, Outlook and PowerPoint.

PHYSICAL DEMANDS

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be able to work in a variety of physical positions, including sitting, bending, reaching, walking, and stretching. The employee is regularly required to talk and/or hear.

The employee is frequently required to use hands, handle or feel. The employee must be able to perform physical activities such as, but not limited to, lifting and/or moving light objects up to ten (10) pounds, and occasionally lift items over ten (10) pounds. Specific vision abilities include close vision. Employee may be exposed to hazardous materials and chemicals.

WORK ENVIRONMENT
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.

Although the incumbent primarily works in an office environment, while performing the duties of this job the employee is exposed to an industrial manufacturing environment. The employee may work near moving mechanical machinery and/or vehicles, and the noise level in the work environment may range from moderate to loud.

The duties listed above are intended only as illustrations of the various types of work that may be performed and is not a comprehensive listing of all functions and tasks performed by positions in this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.