Insomnia Cookies is actively hiring for a Store Operations Manager (GM) for our own the night- Royal Oak store located at 113 S. Main Street, Royal Oak, MI 48067 and we are seeking hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

* a competitive base + monthly bonus compensation package.

* a $50.00 per month cellphone data plan stipend.

* enrollment in our Cookie Jar internal equity program.

* excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.

* 401K with contribution match.

* 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.

* Enrollment in our Cookie College learning/training platform.

* free cookies, awesome swag and so much more!

* Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.

* Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.

* Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.

* Manage and audit inventory to maintain proper controls.

* Create and execute fun, local marketing drops.

* Create and drive in-store recognition programs/contests.

* 3+ years of management/leadership experience in a restaurant or retail establishment

* Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)

* Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business

* An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests

* A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System

* Familiarity with using commercial convection ovens - a plus