Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!

About this Position: Through performance monitoring, the Supervisor will ensure adherence to procedures, policies and company guidelines and initiatives. The Supervisor's primary focus will be to coach team members toward ultimately improving their team's contribution to overall key department performance metrics. This position is within the Repossession department and responsibilities include:

• This position will work from home and also require some work onsite at an assigned Southfield, MI office work location.
• Leading a team of 5-8 Abandonment Specialists to effectively manage the Company's secured interest in abandoned vehicles and promote excellent customer service.
• Majority of your time is spent coaching, mentoring, and motivating your team
• Support and develop processes for efficiently enforcing abandonment repossession policies and ensure that decisions made related to recovering abandoned vehicles are always in Credit Acceptance's interest and have a positive impact on the customer's account.
• Identify process improvement opportunities and provide feedback to leadership on possible solutions to address the identified opportunities
• Assist team members with escalated calls related to abandoned vehicles

Outcomes and Activities:

• Monitor and evaluate individual and team performance by monitoring calls, conducting audits, and reviewing daily reporting to identify trends and opportunities
• Setting and clearly communicating expectations
• Coaching team members on effective customer service, negotiation techniques, vehicle value reviews and coordination of vehicle recover
• Provide training for new hires and existing team members
• Review relevant reports and identify trends and opportunities
• Address trends and concerns raised related to abandon vehicle recovery decisions and account assignment volume in a timely manner
• Track feedback, progress and document performance
• Provide feedback, coaching and training in 1 on 1 meetings and in team meetings; and
• Creating the right environment within the department by building trust and credibility with all stakeholders while supporting change
• Execute administrative tasks as needed within the role
• Ensure Attendance adherence as outlined in the Operations Attendance Policy

Requirements:

• Minimum of 2 years previous leadership experience or 2 years of experience while in a senior or mentoring role
• High School Diploma or GED
• Previous customer service or collections experience in a call center environment
• Proficient in Microsoft Office applications (Microsoft Outlook, Word, and Excel)
• Meet qualifications to become a Notary

Preferred

• Bachelor's Degree
• Experience in negotiating with third parties
• Knowledge of industry repossession practices and procedures related to abandoned vehicles
• Knowledge of the Company's policies and procedures relating to repossession of abandoned vehicles
• Experience in the finance or automotive industry

Knowledge and Skills:

• Communication: Strong written and verbal communicator, solicit feedback, build trust and credibility, support change
• Ownership: Own performance, receptive to feedback, apply feedback to improve; active participant in training and coaching sessions
• Assessment: Assess Repossession Contractor and team member performance and fit, assess processes and policies, identify barriers, recommend and implement solutions
• Coach: Set expectations, continuously coach team members and Repossession Contractors, facilitate learning and development, leverage best practices, build a high performing team
• Honest: Ethical, best interest of organization, fair, consistent, integrity, comply with our policies and procedures

Targeted Compensation: $63,750 - $73,300 + a monthly bonus plan

INDSERHP #zip

Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must:

• Identify the Right People by recognizing top talent
• Set Clear Expectations by managing change and directing others
• Train team members and focus on developing talent
• Performance Manage by ensuring accountability and driving results
• Create the Right Environment by establishing trust and managing conflict
• Maintain the Right Number of team members needed to build an effective team

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.

California Residents: Please click for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Play the video below to learn more about our Company culture.