At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve.By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone.

AlixPartners has embraced a hybrid work model to provide flexibility and support our employees' work-life integration. Our hybrid model combines a mix of in-person at an AlixPartners office on Tuesday, Wednesday, & Thursday and remote working options for Monday and Friday.

Location: Southfield, MI

What you'll do

In this role within the AlixPartners Information Technology - Infrastructure Applications team, the Infrastructure Applications Senior Engineer will provide software and hardware problem incident resolution for issues escalated from the Service Desk and other IT teams, communicating these technical solutions in a customer-friendly, professional manner.

The Infrastructure Applications Senior Engineer is a full-time role reporting to the Infrastructure Applications Manager and located in Southfield, MI. Paid relocation is not available.

• Perform daily systems management and tuning, including maintenance and trend analysis of the data center infrastructure.
• Provide day-to-day technical, administrative, and functional support for the various infrastructure systems.
• Assist in the monitoring and maintenance of System Center, Microsoft 365, Intune, Proofpoint, Microsoft Exchange.
• Participate in the configuration and setup of technology resources.
• Provide efficient communication, documentation, and training of our solutions to necessary parties.
• Deliver elevated IT support to different teams for all supported Enterprise Applications Services
• Share responsibilities for implementation, maintenance, configuration, and integrity of Enterprise Applications.
• Identify areas of improvement regarding end-user experience from a design standpoint.
• Additional responsibilities as identified. This description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilities.

What You'll Need

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or related field preferred but may consider relevant work experience in lieu of education.
• Minimum three (3) years of work experience.
• Knowledge or experience with System Center, Microsoft 365, Intune, Proofpoint, and Microsoft Exchange.
• Application packaging knowledge or experience i.e. Advanced Installer.
• Certification in at least one technical product set preferred (Intune, Microsoft 365, System Center, etc.).
• Scripting knowledge - PowerShell preferred.
• Knowledge of customer service practices; beneficial to have worked in an ITIL based environment.
• Analytical and troubleshooting skills.
• Excellent oral and written communication in English, demonstrating a high level of confidentiality and customer focus.
• Strong organizational skills with attention to detail; must be able to prioritize and multi-task.
• Ability to work independently with a sense of urgency in a complex and changing working environment.
• Ability to maintain composure during urgent, high-demand situations.
• Willingness to work outside of normal U.S. business hours, and as unique projects/needs arise.
• Ability to work full time in an office and remote environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday.
• Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners' and foster an inclusive environment with people at all levels of an organization.

The firm offers a comprehensive benefits program including health, vision, dental, disability, 401K, tuition reimbursement, identity theft protection, and mental wellness support. Employees will also receive a generous paid leave policy including vacation/personal time starting at 7.34 hours per pay period, sick time up to 80 hours annually, parental leave, and twelve holidays.

AlixPartners is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. AlixPartners is a proud Silver award-winning Veteran Friendly Employer.

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