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Insurance Membership Development Specialist
Detroit, MI / Dearborn, MI
Job Description
Primary Duties and Responsibilities (details of the basic job functions):
Assist in the implementation and oversight of The Auto Club Group (ACG) membership sales and service delivery in multiple retail locations across assigned region. Play a key role in the delivery of exceptional membership experience. Develop and implement initiatives to drive the attainment of membership revenue, net income and service goals. Ensure in-depth understanding of membership policies and procedures, to include ways we can improve our Net Promoter Scores from our members.
Build relationships and interact with membership line of business partners to increase understanding of products and services offered. Keep current on regulatory and industry changes that may influence membership sales and service. Research, identify and communicate innovative ways to effectively onboard and retain more members. Monitor Memberships in Force and membership acquisition progress within the assigned geography. Provide insights and reporting regarding membership acquisition tactics and results to field leaders across all channels.
This position will be responsible for liaising with the Membership Product unit to help innovate and build additional membership services and solutions for their assigned geography. As a key owner of membership sales and retention, this role will own the annual planning and scheduling of local community marketing events in their assigned geography and will responsible for filling the pipeline of events that are adequate to achieve the annual assigned plans for their markets.
Maintain connection with field leadership to ensure the attainment of all membership development related all training, operational and sales deliverables/needs. Provide input and guidance on the dynamics of membership products/services, discount utilization and front-line operational support areas. Provide ad hoc training when necessary. Guide field staff in identifying and cultivating cross-selling opportunities and instilling best in class performance to improve our Convenience Billing (Auto Bill) results. Communicate issues and concerns to assigned field leader to ensure appropriate response.
Implement the group membership strategy by cultivating key accounts locally. Prioritize marketing events based on membership acquisition potential. Build relations and networks within assigned geography.
How you will benefit:
Assist in the implementation and oversight of The Auto Club Group (ACG) membership sales and service delivery in multiple retail locations across assigned region. Play a key role in the delivery of exceptional membership experience. Develop and implement initiatives to drive the attainment of membership revenue, net income and service goals. Ensure in-depth understanding of membership policies and procedures, to include ways we can improve our Net Promoter Scores from our members.
Build relationships and interact with membership line of business partners to increase understanding of products and services offered. Keep current on regulatory and industry changes that may influence membership sales and service. Research, identify and communicate innovative ways to effectively onboard and retain more members. Monitor Memberships in Force and membership acquisition progress within the assigned geography. Provide insights and reporting regarding membership acquisition tactics and results to field leaders across all channels.
This position will be responsible for liaising with the Membership Product unit to help innovate and build additional membership services and solutions for their assigned geography. As a key owner of membership sales and retention, this role will own the annual planning and scheduling of local community marketing events in their assigned geography and will responsible for filling the pipeline of events that are adequate to achieve the annual assigned plans for their markets.
Maintain connection with field leadership to ensure the attainment of all membership development related all training, operational and sales deliverables/needs. Provide input and guidance on the dynamics of membership products/services, discount utilization and front-line operational support areas. Provide ad hoc training when necessary. Guide field staff in identifying and cultivating cross-selling opportunities and instilling best in class performance to improve our Convenience Billing (Auto Bill) results. Communicate issues and concerns to assigned field leader to ensure appropriate response.
Implement the group membership strategy by cultivating key accounts locally. Prioritize marketing events based on membership acquisition potential. Build relations and networks within assigned geography.
How you will benefit:
- The Membership Development will earn a competitive salary of $60,000 to $62,000 annually with additional incentives and an annual bonus potential based on performance.
- Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
- Medical
- 401k Match
- Dental
- Vision
- PTO
- Paid Holidays
- Tuition Reimbursement
II. Required Qualifications (these are the minimum requirements to qualify)
Education (include minimum education and any licensing/certifications):
Experience:
Knowledge and Skills:
Knowledge of:
The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.
Education (include minimum education and any licensing/certifications):
- High School Diploma or equivalent
- Possession of a valid State Driver’s License
- Currently hold or able attain and maintain appropriate State Property & Casualty licenses within timeframe designated by ACG leadership
- May be required to attain appropriate State Life Sales licenses within timeframe designated by ACG leadership
- May be required to attain and maintain state membership licenses as appropriate by department
- One year providing a high level of customer-focused service to include some or all of the following:
- Responding to membership billing and coverage questions
- Promoting the sale of insurance products and/or travel and membership products
- Outbound promotional calls for insurance and/or travel
- Computer software applications (Word, Excel, etc.) and Web based operations
- Demonstrating strong interpersonal, and communication skills
- Demonstrating strong sales/marketing and prospecting skills
- Understanding, anticipating and reacting to market changes
- Identifying opportunities for growth and advancement
- Insurance and/or club products and terminology
- Insurance distribution channels
- Financial services and/or insurance industries and/or membership products and regulations
- Sales techniques and delivery systems
- Techniques used to:
- Influence and persuade others
- Develop and coach employees and others
- Motivate and reward a successful sales team
- Be action oriented and resilient to ensure completion of initiatives
- Influence and persuade others
- Coach and assist to successfully meet objectives and goals
- Assist in the achievement of membership retention and satisfaction goals
- Exceed member expectations
- Participate in company approved training program
- Effectively communicate with employees in order to share information (i.e., numbers, margins, customer service data, customer defections, quality data, etc.) in a clear and understandable manner
Experience:
- Leadership experience to include:
- Motivating and developing retail sales and service employees
- Developing and managing effective local sales business plans
- Review and analyze profit and loss statements
- Branch level management/managing a revenue center
Knowledge and Skills:
Knowledge of:
- Insurance and/or club products
- Sales techniques and coaching sales and/or retail personnel
- Work in a temperature controlled office environment
- Willingness to work irregular hours
- Travel required with exposure to road hazards and temperature extremes, including overnight travel
- Willingness to work irregular hours
The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.
As an equal opportunity employer, ACG is committed to providing equal opportunity in all employment practices,
including but not limited to: selection, hiring, assignment, re-assignment, promotion, transfer, compensation,
evaluation, benefits, training and development, discipline and termination. The company prohibits discrimination,
harassment, and retaliation in employment based on race, color, religion, national origin, gender, sexual
preference/orientation, marital status, pregnancy, childbirth or related medical conditions, age, disability or
handicap, citizenship status, service member status, genetic information, or any other category protected by
federal, state, or local law. Violation of this policy may result in disciplinary action including termination of
employment.
Job Summary
Employment Term and Type
Regular, Full Time
Hours per Week
40
Salary and Benefits
60,000 - 62,000
Required Education
High School or Equivalent
Required Experience
1+ years
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